Privacy Policy

At Pool, we value your privacy and are dedicated to safeguarding your personal information. This Privacy Policy outlines how we collect, use, share, and protect the data you provide while using Pool ("the App"), an app that simplifies group payments by letting users deposit money into shared pools and spend with virtual cards. By using the App, you agree to the terms described here.

1. Information We Collect

We collect the following types of data when you use Pool:

Personal Information:

• Your name, email address, and phone number (to create and manage your account).
• Payment details (e.g., bank account or debit card information) for depositing funds.
• Billing address and other details needed for verification or compliance.

Transaction Data:

• Records of deposits, withdrawals, and purchases made via the App.
• Details about group memberships and pool activities (e.g., who you're pooling money with).

Device and Usage Information:

• IP address, device type, operating system, and how you use the App (e.g., features accessed, time spent).
• Location data (if you allow it) to improve your experience or meet compliance needs.

Communication Data:

• Information from customer support chats, feedback forms, or surveys you submit.

2. How We Use Your Information

We use your data to:

Provide and Enhance the App:

• Process payments, manage shared pools, and generate virtual cards.
• Send you updates about transactions, pool changes, or account activity.
• Analyze how the App is used to make it better over time.

Keep Things Secure and Legal:

• Verify your identity and prevent fraud or unauthorized use.
• Follow laws like anti-money laundering (AML) and know-your-customer (KYC) rules.

Stay in Touch:

• Answer your questions, offer support, and share important App updates.

3. How We Share Your Information

We may share your data with:

Payment Processors:

• Trusted partners like Stripe handle your deposits, withdrawals, and purchases. Check their privacy policies for details.

Service Providers:

• Companies that help us run the App (e.g., cloud storage, analytics, or support tools) may access your data. They're required to keep it safe.

Legal Requirements:

• We'll share data if a court, regulator, or law demands it (e.g., subpoenas or compliance checks).

Business Changes:

• If Pool is sold or merges with another company, your data might transfer to the new owners. We'll let you know if this happens.

We don't sell your personal info to marketers.

4. Data Security

We work hard to protect your data with:

Encryption:

• Sensitive info like payment details is encrypted when sent and stored.

Access Controls:

• Only authorized team members can see your data, and we use strong security to block others.

Regular Checks:

• We test and update our systems to stay ahead of threats.

That said, no system is 100% secure. Please keep your account login details private to help us protect you.

5. Your Rights and Choices

You control your data with these options:

Access and Update:

• Check or edit your account info in the App's settings.

Delete Your Data:

• Ask us to delete your account and data by emailing support@poolapp.com. Some info might stick around for legal reasons.

Opt-Out:

• Unsubscribe from marketing emails via the link in any message. You'll still get key account and transaction alerts.

Location Settings:

• Turn off location access in your device settings, though it might limit some features.

If you're in the European Economic Area (EEA) or California, laws like GDPR or CCPA may give you extra rights (e.g., data portability). Contact us to learn more.

6. Data Retention

We keep your info while your account is active or as long as we need it to run the App. After that, we may hold onto some data (like transaction records) for up to seven years to meet financial laws or tax rules.

7. Children's Privacy

Pool isn't for kids under 18. We don't collect their data on purpose. If we find out a child has given us info, we'll delete it.

8. Changes to This Policy

We might tweak this Privacy Policy as our App or laws evolve. Big changes will be posted on our website and in the App, and we'll notify you. Keep using Pool, and you're agreeing to the updates.